You may find answer by quickly skiming through the frequantely asked questions below:
1.What kind of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and JCB. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. Your payment information is processed securely through PCI-compliant payment gateways. We do not store your full card details on our servers.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Cards with low credits will be declined.
d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Try another supported payment method such as Visa, Mastercard, American Express, Discover, or JCB.
4.Do your jerseys come with original tags?
Our jerseys are carefully packaged to protect them during shipping. Packaging and tags may vary depending on the product style and manufacturer.
5.When can I except my shipment?
Orders are typically processed and dispatched within 1 business day. During peak seasons, processing may take 2–5 business days. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6.What carrier do you use for my package and how long for shipping?
a.Delivery times vary by destination and generally range from 7–25 business days after dispatch.
b.Express delivery with tracking number: USPS, FedEx, DHL, and UPS.
c.Free standard shipping may be available on selected orders and promotions.
7.Do I need to pay duty fee?
Customers from Europe or other countries often worry about the taxes. Customs duties, taxes, and import fees may apply depending on local regulations and are the responsibility of the customer.
8.Can I pay extra money to ship the orders overnight?
All the international delivery company can not make we currently do not offer overnight international shipping. If you need your order for a specific event, we recommend placing your order as early as possible. happen so far. So please order a few days ealier before your big event comes.
9.Will you send us junk mails if we leave you an email?
We only send emails related to your order or communications you have agreed to receive. You may unsubscribe from marketing emails at any time and always keep customers' information as a secret.
10.When will I get my email replied?
Our customer service try our best to reply your emails within 24 hours on business day. And We aim to respond to all emails within 24 business hours. If it is an urgent order, please contact us at service@kinthreadsco.com
11. How do I track my order?
When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.